Whether you are a seasoned tradie or just a novice in the Trades Services industry, you must be well and truly aware of what a massive headache manually managing your day to day jobs can be!
Are you tired of dealing with disgruntled clients because you couldn’t make it on time, or worse, you ended up waiting outside while the client wasn’t even home?
Have you been spending too much time chasing late payments when you should actually be responding to quotation requests?
Does recording your work progress eat up your weeknights and weekends?
Having witnessed a lot of tradies stretched between keeping customers happy and fulfilling all management requirements, I know that life of on-the-road field service workers can be a nightmare when you don’t have the right technology to help you out!
With mobile based cloud platforms making huge waves in every industry big and small, why should Trades Services be left behind?
Let’s take a look at how i4Tradies, a Customer Experience Management solution can SIMPLIFY field service delivery and bring peace of mind to on-the-road tradies.
Scheduling Made Easy!
Ever found yourself stuck with a less important job when high priority projects are waiting in the queue?
As a tradie, prioritising tasks remains highly critical in order to deliver timely and quality customer service. Having instant access to customer location and the various jobs that need to be completed allows on the road tradies to schedule their work accordingly, get more organised and enhance overall workflow efficiency.
This also helps keeping the main office posted with respect to work progress and any changes you make to the schedule.
Are you tired of chasing late payments from your customers? Have you waited weeks for your customers to pay only to find out that you sent the invoice on the wrong address?
A decade ago it was a norm for Trades Services employees to collect payments 4-6 weeks after the service was delivered. However, today, a customer experience management solution with an integrated accounting system allows you to invoice customers on the same day on the job site and get paid instantly.
Measuring Service Quality
You might be satisfied with your service delivery, but do your customers feel the same way? Ever found yourself wondering what customers think about your work? Are you finding it hard to justify your performance for an upcoming employee appraisal?
Measuring the quality of service delivery is an important aspect of Trades Services business determining whether a customer would call you again or not! Getting instant ratings and reviews about your service not only boosts your own morale but also keeps track of your performance for future appraisals.
i4Tradies not only allows your customers to provide ratings and reviews, but you too can rate customers based upon pre-defined criteria, making it easy for you to decide whether you would like to serve them again or not!
“We have saved so much time and effort by leveraging the i4Traides social media engagement features, and the Surface is the tool we want to roll out right across our workforce.” explains Paul.
Paperless Record Keeping
Have you stopped looking forward to weekends because of the daunting paperwork that awaits you!
As managing work-life balance becomes a growing concern among tradies, handling a huge pile of paperwork for the purpose of record keeping makes their job even more complex and time consuming!
Wouldn’t it be a dream come true if you could record the job as it happens and report it instantly to your main office? That’s exactly what i4Tradies helps you achieve! From visually recording the job on site, to automatically populating form fields and storing the recently signed invoice of the customer, all data can be archived and retrieved instantly in matter of few taps on your mobile device!
Say hello to weekends once again!
Less Human Error
Do you end up ringing the wrong doorbell all too often? Have you been dispatching the invoices to incorrect addresses? Ever got caught in the embarrassment of charging the customer for the same part twice?
If any of that sounds too close to home, you can indeed benefit from i4Tradies.
Seamlessly connecting your back office with your employee mobile app, i4tradies eliminates human errors that we got so used to when taking down information on spreadsheets, white boards and sticky notes not very long ago.
With all data in one place, easily accessible anytime anywhere, i4Tradies leaves no room for error in carrying out your daily field work.
Interacting Constantly and Seamlessly
Isn’t it frustrating to commute back and forth to main office each time you finish a job in order to get a new one assigned?
Having a centralised point for data access and all business communication, field workers can receive new job orders along with all required customer information while on-the-road. Starting a new job as soon as they have finished the previous one not only increases field efficiency but also customer satisfaction.
“Bumps and drops happen all the time in the field, but when used with its rugged protective cover, Surface Pro seems to be immune to all that!” says Paul.
Flawless Customer Service
Being able to respond to customer queries as they arise, is the essence of great customer service.
Customers today are craving relationships, not just one time interactions! Being able to get to the job site as quickly as possible, equipped with the right tools and parts, visually recording the job, asking customers to rate your service and instantly getting paid are all ingredients to turn a good customer service into a great one.
Yielding Better Results in Less Time
How wonderful will it be to shave those micro moments wasted in managing jobs and spend that time on the job, instead?
With all information you need right on your mobile device in a single app, your phone no longer needs to ring 20 times a day for new job assignments nor do you need to switch between different apps for each task you want to perform.
With i4Tradies you can streamline daily activities, reach job site directly without stopping at the main office and finish all jobs one after another keeping your senior management in the loop every time.
With no time wasted on managing the jobs and maintaining records, you can focus more on productivity and customer satisfaction, yielding better results for your business in less time!
Productivity and efficiency in the field can be the sole reason why customers keep calling you back and have nothing but praises when it comes to reviewing your service!
Are you looking for a platform that can help you improve your company’s bottom line, deliver customer satisfaction or just get back the peace of mind that seems to have lost somewhere in between! i4Tradies employee app, i4MyJobs helps you achieve just that! Download the app now!