If you have heard stories of mates who have been working with real estate agents and enjoying some consistent work coming regularly, its worth knowing that it did not happen by sheer luck.
It’s how well they differentiated themselves in an industry that has tedious work, short deadlines, property access issues and payment delays by turning the same cons to their advantage. The secret lies in addressing the pain points property managers have, dealing with tenants and landlords that can give tradies an edge when trying to seal lucrative real estate work.
Let’s have a look at what you, as a trades service and Maintenance Company can do to ease these pain points and start enjoying as much as 50% of your work from Real Estate.
Not staying on top of their repairs and maintenance requests and having no efficient process to check when they start and finish is one of the biggest problems Real Estate agents face.
Most of the work is still done in calendars/diaries for a week when a work order is received followed by separate emails to tenants and tradies and later on calls to confirm the same. Jobs get sidelined if tradies cannot get hold of tenants until followed up again. This process usually eats up a lot of time and is hard to keep up.
As a tradie, if you are using a job management app like i4Tradies that connects tenants, property managers and tradies, keeping track of work orders and individual progress of each job becomes as simple as a few notifications on your mobile.
Agents are notified when their tradie receives a job, arrives at the property, puts the job on hold for a reason and finally finishes it.
No Real-Estate agency will take you on if you lack the necessary licenses and insurance for the work being carried out on their properties. Sending in a tradie for a repair and maintenance job, agents needs to be 100% sure that their property tenants are trusting them with is in safe hands whether they are home or away.
For a Property Manager trying to find a tradie online on hire-a-tradie website or apps like i4Tradies, being able to readily access your license, public liability insurance and certificates like police clearance and working with children, will just make the decision to hire you simpler and faster.
Property managers often find themselves in hot waters over maintenance disputes between tenants and the tradies. There could be a job the tenant claims still needs to be attended when the tradie says it’s already been taken care of. For a property manager, having the right facts and records can be a life-saver in such a situation.
As a tradie, this could be your opportunity to land your first contract with a Real-estate company, by offering them a detailed record of every completed job along with time-stamped before and after images that could be kept as proof in case a dispute is raised by the tenant or the landlord. These audit reports offer the highest level of transparency and can also be used in tribunals to solve tenant/landlord conflicts regarding property maintenance.
A great deal of new contacts won by property managers are based on how well they are managing their existing properties. This means customer satisfaction plays a big role. The same is true for tradies landing their contracts with Real Estates.
Taking communication a step further, i4Tradies is more than just a work-flow management app. It’s also a customer experience management platform. Every time a tradie completes a Real-estate work order, the tenant can rate and review the job, notifying the trades company as well as the agency how well or poorly the job was performed.
Giving the Real Estate company you are dealing with the opportunity to track customer satisfaction in real-time, is a differentiator not many tradies will offer. These ratings and reviews will empower property managers to mitigate issues in real-time and further improve the service.
So if you don’t want to see anymore quiet days, when your staff is sitting idle and you are still paying the overheads without actually making money, use this time to think about what you can do differently to get on the permanent tradie list of a big real estate company.
Getting started with i4Tradies Workflow and Customer Experience Management App is just the beginning for so much that is in store for you.