Tradies Software: Leveling the Playing Field for Hard of Hearing Tradies

Leveling the Playing Field for Hard of Hearing Tradies


A number of Tradies Software Apps are being developed for the Australian Trades Services companies fondly known as ‘Tradies’ in Australia. However, are they really making the difference for Tradie Business owners? At i4Tradies, we are proud to say it does in many ways. Here is one example of many that we can claim as our unique value proposition.

With mobile technology becoming an inevitable part of our everyday lives, its adoption has been on the rise even among individuals suffering from physical disabilities. Running a successful Windows Cleaning Service, Melbourne based tradie, Walter Kadiki not only loved his business but was also exceptionally good at it. However, for Walter, being able to effectively communicate with his employees and customers remained a challenge due to being hard of hearing.

“I felt stuck in the slow cycle of desktop based email communications to receive and respond to customer requests,” Walter recalls. “Hiring someone to interpret communications was way out of question because of the costs and time delays,” he added.

Walter decided to do something about the problem before he begins to lose footing compared to his other mates that appeared much more responsive to their customers’ and business needs.

That’s when Walter learned about i4Tradies, a mobile based Tradies Software Job Management platform that helped him remove the communication gap with his employees and customers and the disadvantage he previously experienced in following up new business leads.

1. One System for the Deaf and the Hearing

Previously Trades Services businesses run by hard of hearing individuals used to rely merely on emails and SMS to take orders or respond back. While it used to be a good way to communicate, it was not only slow but also less preferred by time-strapped tech savvy customers.

i4Tradies Tradies Software Job Management platform, a cloud based SaaS, offers seamless two way communication through a single platform of choice for everyone alike. Customers dealing with a deaf Tradie do not need a different app than the one they are using to interact with a hearing Tradies.

Moreover, the hard of hearing Tradie can receive and respond to customer requests much in the same way his hearing competitors can, thereby leveling the playing field for them.

2. Leveraging Visual Rather than Auditory Communication

Individuals who are hard of hearing have a heightened sense of visual perception and hence greater attention to detail.

A telephonic job request can only be so descriptive and detailed. On the other hand, i4Tradies allows customers to send a visual description of the job through photos along with text, thereby removing any ambiguities hard of hearing Tradies may have with respect to the job.

3. Minimising the need for direct Interactions

From responding to customer inquiries to keeping them up to date on job progress, invoicing them and chasing them for payments, a tradie’s job can be much more than the actual job itself!

However, for a hard of hearing individual, the entire process can be quite intimidating with their inability to communicate as effectively and as frequently as required.

With i4Tradies automated customer and employee interactions, hard of hearing trades services business owners can not only share job details and allocate them to their employees right from the app but they can also keep the customer in the loop as job progress from one stage to the next without having to communicate directly.

‘Now with use of i4Tradies, we can integrate our hard of hearing staff so they can competently do their plumbing jobs and never shy away from communicating with our clients. In fact we have observed that it has given our hard of hearing plumbing staff a boost since we adopted i4Tradies business process platform as it communicates via SMS and/or the smart apps notifications,” says Saia Latu, Business Manager at Fluid Plumbing.


Hard of hearing Tradies can feel disadvantaged when it comes to securing new leads and communicating well with their customers.

However, the advancement in mobile based technology driven solutions such as i4Tradies – Tradies Software (a SaaS cloud based Platform), helps level the playing field for hard of hearing Tradies with others. The Tradies software helps deaf Tradies feel more confident when communicating with their customers and their employees and achieve more in less time.

If you are a Tradie facing a similar challenge as Walter and others at Fluid Plumbing did, feel free to get in

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Logan Nathan

Written by

Logan Nathan

Founder i4Tradies | Digital Transformation Specialist | Microsoft Australia Brand Ambassador